Louisville | NEC VoIP & Digital Phone Systems

Digital and VOIP Phone Systems


Louisville Digital Phone Systems

Offices are scattered around Louisville, Lexington, Owensboro, Bardstown, Fort Knox and Office Telephone costs can become unmanageable. Given the wide variety of telecom service providers, careless connections can cost far more than needed. This is where a Digital Phone System and use of VOIP phones can save businesses by managing and reducing costs dramatically. Companies need to convert their Business Telephone Systems to IP telephony based systems.   

The first item is an Automatic Call Distribution (ACD) system. The ACD can route calls automatically to the right person based on pre-decided criteria. Callers can reach the person based on an online directory or based on the purpose of the call. Systems like the NEC UNIVERGE 8100 are very easy to set up and provide detailed reports to analyze the call traffic and reroute them appropriately.

In the past, teleconferences had to be set up with external service providers. But ACD systems like NEC’s 8100 and 8300 provide them as part of the system. The ACD systems can be configured from any PC and can be configured with password protection and alerts when someone joins or leaves the conference.

Customers now expect to be able to reach their service providers any hour of the day or week. By using the Mobile Extension feature of the 8100 0r 8300, any external device such as cell phone or home phone can be programmed into the system. The caller will still see a caller id of the office extension and the home phone or cell phone numbers are kept confidential.

Connect and Save big Money!

Modern businesses have offices scattered all around the country and the world and these can be linked with these digital systems over IP links. The UNIVERGE 8100 Netlink connects all these different offices so that they seem like one system with extensions in all these offices. The systems have failover capability so that if a primary system fails another can take over and control the network. Communication costs can be reduced by the use of these systems as they use least cost routing algorithms to choose the cheapest connection.

Finally, users can be provided with IP Cordless DECT (Digital Enhanced Cordless Telephony) terminals so that even if they are away from their desks they can receive their calls. The NEC AP300 delivers quality as well as facility of connecting directly to LAN. Moreover, it has an open SIP interface with compatibility with several PBX platforms. This frees up receptionists and assistants to do other productive work. Broadcast messaging is another feature of AP300 intelligent Digital Phone Systems. In this reminders and community broadcasts can be automated thus ensuring fewer missed meetings leading to higher employee productivity.

NEC Corporation has a major role in enabling businesses to use innovative and advance technological tools to enhance their communication systems while keeping the costs at the minimum. The modern Office Telephone Systems ensures that investments in communications yield business value by delivering more features than traditional phone systems at a reduced cost and without the old geographical limitations.


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